marktforschung.de
CX summit 2025
For the fourth time, the CX summit will also take place as part of succeet. Use this platform for personal development, exchanging experiences and networking with CX professionals from our exhibitors and the industry.
You can expect an exciting program that will provide you as a CX manager with lots of valuable information, suggestions and inspiration.
Dr. Peter Pirner, publisher of the best-known German CX podcast „CX-Talks“ and co-editor of the CX section at marktforschung.de, will once again be providing expert advice at the CX summit.
Visit succeet25 and the CX summit and be inspired.
What the CX summit 2025 offers
Exhibition stands
How to find relevant CX providers in our exhibitor directory: In the exhibitor directory under “Top skill” and “Topics”, select the label “CX Research & Customer Experience”.
Under Top skill you will find 16 exhibitors
Under Topics you will find 61 exhibitors
Our exhibitors are looking forward to your visit.
Panel discussions with proven CX experts
Topic: Insights, innovation, impact - the new role of research in CX management
This panel discussion will explore how modern research and AI can transform customer experience management. We will look at new approaches to collecting and using data, integrating AI for deeper customer insights and the importance of research findings for strategic CX decisions. Is research the key to creating personalized, emotional and sustainable customer experiences?
Participants: Jakov Cavar (Forsta), Thomas Maiwald (Question Pro), Stefan Kolle (Futurelab), Oliver Kern (SKOPOS), Birgit Bärnreuther (Userlutions)
Moderation: Peter Pirner (CX expert, consultant, coach and speaker)
When: February 13, 2025 // 11:00 to 11:45 am
Presentations by our exhibitors
Our exhibitors will be offering you around 30 live presentations, stand presentations and short presentations on the topic of customer experience: You can even reserve a place in advance for the 30-minute live presentations. No advance reservation is possible for the short presentations on the Open Stage (each lasting 15 minutes) and the stand presentations (each lasting 10 minutes).
This is how you can view the entire CX program and secure your place in the 30-minute live presentations: Go to our program page, select the desired day and the desired form of presentation and open the filter. Select the label CX summit under the term special formats. All presentation formats for the CX summit will now appear.
Guided Tour (60 minutes)
February 12, 2025
10:00 - 11:00 am: Our expert Peter Pirner introduces you to four relevant CX providers in his tour. More information
