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| Newsletter • 5 August 2021 |
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- A number of succeet21 presentation topics have been sent in to us so far – check them out below.
- Planning security: succeet21 can take place regardless of Covid incidence levels. Which safety and hygiene regulations apply?
- Update exhibitor information on our website
- A few stands and presentation slots are still available – book now!
- And news from the industry: new MD D/A/CH at Forsta, early bird discount for BVM courses, and some reading tips
Best regards – and: let's succeet together!
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| Government grants planning security for the Munich trade show |
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| succeet21 can take place without regard to Covid incidence level |
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Requirements:
- "3G concept", which only allows those who have been vaccinated, recovered or tested to join the event
- maintaining distance, hygiene and traceability of participants are obligatory for visitors and exhibitors – as is the wearing of face masks.
succeet21 can thus take place "without regard to Covid incidence" – i.e. the event is not dependent on a specific incidence level. This gives all of us the necessary planning security.
❕ NEW: The exhibitor information on our website has just been updated. Check it out for hygiene regulations, FAQs etc. – here ❕
We look forward to seeing you in Munich in October ?
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Photo: Messe München GmbH
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| In progress: succeet21 agenda planning |
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| From AI to NPS – topics as diverse as the industry |
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The preparations for the Munich event continue to gather pace, and we are currently lining up the presentation agenda. A number of topics have been announced, so far most of them in German, some in English.
A preview? Absolutely! Here you go – in the language of the respective presentation:
In the special CX there will be topics such as:
- A CX-Insights Method that Creates Leadership Buy-In (CX-AI.com, Caplena)
- Ihr Unternehmen hat einen guten NPS? Gratulation! Und jetzt? Warum der NPS noch lange nicht genügt … (Spiegel Institut)
- Aufbau einer automatisierten Feedback-Pipeline mittels offener NPS Umfragen & Online Reviews (Caplena)
- Dieser verflixte ROI: Wie Sie den Erfolg von Customer Experience messbar machen (Dapresy/Confirmit/Forsta)
- Customer Centricity Mindset®. Erfolgsfaktoren für CX im B2B Umfeld (moweb)
As of 3 August 2021. More to follow soon. Stay tuned. |
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| Some stands and presentation slots still available |
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Become a succeet21 exhibitor and book your stand and presentations.
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| Forsta expands leadership team |
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| Volker Wylutzki-Böhme new Managing Director D/A/CH |
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Forsta welcomes Volker Wylutzki-Böhme as their new Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in the D/A/CH region. With many years of significant VOC and VOE experience, Wylutzki-Böhme is based in the Cologne/Düsseldorf region, Germany, and was previously with Questback/Tivian.
Forsta is the new brand of the recently merged companies Confirmit and FocusVision, two of the world's leading providers of software in the field of experience and market research.
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| Professional training courses offered by BVM |
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| Early bird discounts still available |
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From interview techniques to data science and the German Data Protection Act (DSGVO) – the German association BVM's training courses again cover the many areas of everyday professional market research.
Early bird discounts are still available until 6 August 2021. More details and programme here.
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◾️ CX: Reaching customers – in the right place, at the right time
This year's CX summit will take place as part of succeet21 in October. marktforschung.de has just published an interview with Oliver Kern, co-founder and managing partner SKOPOS CONNECT. He talks about success factors of CX projects and the distinction between CX and market research. Read the interview here (in German).
◾️ We are laughing less, and it’s not amusing How much do you and your colleagues laugh at work? Humour is essential in all aspects of our lives, but it plays an even more critical role in our workplaces – says Priya Lobo, CEO Ormax ans ESOMAR Representative in India. Read Priya's article in "Research World" – here.
◾️ Realtime touchpoint tracking – the direct line to the target doctor
Message recall studies have been considered the standard for evaluating communication activities, yet they have a number of disadvantages – especially the time delay until the results are delivered. An agile reaction to competitors or negative feedback is thus impossible. The newly developed TouchpointTracker counters these weaknesses and delivers results almost in real time. Recent article by Udo Jellesen, Head of Healthcare Research, Interrogare – check it out here on marktforschung.de (in German).
◾️ Ralf Ganzenmüller, Ipsos, on the New Normal at work
"We always pretend that working remotely is better than working in the office." How does a company like Ipsos deal with the demands and expectations of their employees for the New Normal? What arrangements have been made? And why does remote working reinforce the tendency towards male management dominance? Interview with Ralf Ganzenmüller, CEO Ipsos D-A-CH – read it here on marktforschung.de (in German).
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Thank you very much for the support and cooperation! ❤️
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We publish the latest news about our events and selected news from the insights industry on LinkedIn.
Do take a look and follow us!
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succeet GmbH | Im Baumstückle 45 | 71334 Waiblingen
Telephone: +49 7151 90 383 90 | Telefax: +49 7151 90 383 90 | info@succeet.de
Handelsregister: HRB: 775067 | Registergericht: Amtsgericht Stuttgart
Vertreten durch: Heinrich Fischer, Holger Geißler und Simone Waller-Klink
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marktforschung.de
